Start Return

We’re sorry that you would like to return your order. Of course, you are welcome to make use of your right of withdrawal.

Return Policy

You have 14 days from the delivery date to return your item(s) in their original condition, unused, with all tags attached, and in the original packaging.

Customers are responsible for the return shipping costs.

Please send your return to:

Franka Alms
Schorlemerstr. 61
41464 Neuss
Germany

To exercise your right of withdrawal, please complete the return form below. Please provide your name, email address, order number and the item(s) you wish to return. This allows us to quickly identify and process your return.

Once your return has been received and inspected, we’ll issue a refund to your original payment method. Please allow up to 7 business days, depending on your bank or payment provider.

We strongly recommend that you insure your return and keep proof of delivery in case the package is lost.

If you have any questions regarding your return, please contact us anytime at info@maisonalbas.com. We are happy to help.

Thank you for your trust in Maison Albas!

🦚🩷🌟🐘